This Refund & Cancellation Policy (“Policy”) explains when refunds are and are not available for purchases made on the SwaLay Platform, operated by TalantonCore LLP. By making a purchase, you confirm that you have read and agree to this Policy. It should be read with our Terms of Service and Pricing & Payment Policy.

Nothing in this Policy limits any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. Where mandatory law gives you broader rights than this Policy, that law prevails.

1. Nature of Our Services

SwaLay provides digital services, music distribution, audio processing, and related tools that involve immediate processing, third-party delivery, and resource allocation once a service begins. Because of this, most fees are non-refundable once the service has started or been delivered, except in the specific situations below and as required by law.

2. Non-Refundable Situations

Refunds are generally not available where: your Content has already been submitted to DSPs for distribution; you simply change your mind; your Content is rejected or removed for breaching our policies, DSP guidelines, copyright law, or the Terms; your account is suspended or terminated for breach, fraud, or abuse; you do not use a purchased service within its validity period; the issue arises from a third-party service outside our control; SwaLay Studio processing has already begun; or the purchase was part of a promotional bundle (except where the whole bundle qualifies for a refund under Section 3).

3. Refund-Eligible Situations

We will consider a refund where: you were charged more than once for the same service due to a technical error (duplicate payment); you paid for a service that SwaLay entirely failed to deliver due to an error on our side (not a DSP delay, review queue, or verification step); you were charged an amount different from the displayed price due to a system error; or a verified technical fault on our side prevented you from using a purchased service and could not be resolved within a reasonable time, typically thirty (30) days.

4. How to Request a Refund

Email swalay.care@talantoncore.in with the subject “Refund Request – [Your Name / Account ID]” and include your registered email, the transaction ID or receipt, the purchase date, the service purchased, and the reason. Submit your request within fifteen (15) days of purchase unless this Policy or the law allows longer. We will acknowledge within forty-eight (48) business hours and may ask for additional information to verify the claim. Requests made after fifteen (15) days may be considered case by case but are not guaranteed.

5. Refund Processing

Approved refunds are made to the original payment method, normally within seven (7) to fourteen (14) business days of approval, subject to your bank or payment provider. If the original method is unavailable, we will arrange an alternative. INR purchases are refunded in INR; for international payments, the amount may vary with exchange rates. We are not responsible for delays caused by your bank.

6. Promotional & Discounted Purchases

Refunds on discounted purchases are limited to the amount actually paid. Promotional credits or coupons are not reinstated on refund; bonuses tied to a paid purchase are revoked if that purchase is refunded, and bundles are refundable only in full.

7. Subscription Cancellation

You may cancel a recurring subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle; you keep access to paid features until then, and no prorated refund is given for the remaining days. On cancellation, your account moves to the free plan where available, and Content already distributed remains on DSPs unless you request a takedown. Resubscription is at the pricing then in effect.

8. Chargebacks & Payment Disputes

Please contact us before initiating a chargeback so we can resolve the issue. If you raise a chargeback without contacting us, we may suspend your account and services and provide transaction and delivery records to the payment provider to contest unauthorised chargebacks. If a chargeback is resolved in our favour, your account may be reinstated and an administrative fee may apply. Repeated or fraudulent chargebacks may lead to permanent termination.

9. Consumer Protection Rights

This Policy does not override your rights under applicable consumer-protection law. For users in India, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 apply, and their mandatory provisions prevail over any conflicting term here.

10. Changes to This Policy

We may update this Policy at any time. Changes take effect on posting, with the “Last Updated” date revised, and for material changes we will give notice on the Platform or by email. Continued use after changes constitutes acceptance.

11. Contact Information

SwaLay Digital (a part of TalantonCore LLP)

TalantonCore HO, Graphix Tower-2, A-13

Sector 62, Noida, Gautam Buddha Nagar

Pin-201301, Uttar Pradesh, India

Email: swalay.care@talantoncore.in

Websites: https://swalay.in  ·  https://swalay.com  ·  https://swalay.talantoncore.in  ·  https://swalayplus.in